Terms of Service

We kept this as short and as honest as we could. Terms like these are long because they protect both sides, not because anyone enjoys reading them. We wrote the plain version first, and the formal terms below say the same thing in the language the law asks for. Nothing here is a trick, and nothing is hidden. A few clauses appear in bold; that is not us raising our voice, it is the law asking that the most important protections be shown where you cannot miss them. If any line ever seems to contradict how we actually treat you, tell us, and we will make it right. That is what amanah means to us.

01Who we are and acceptanceCopied

These Terms are an agreement between you and Noble Mobile Inc., a Pennsylvania corporation, and cover our store services, this website, and our customer app at account.mynoblemobile.com. Your agreement also includes our Privacy Policy and any receipt, work order, or warranty document for a specific transaction; a transaction document governs only that transaction. You accept these Terms by the earliest of: creating an account, using the website or app, paying for any service, submitting a device to us in person or by mail, or continuing to use any service after these Terms are posted. You must be at least 18, or use the services with a parent or guardian’s consent. To the maximum extent permitted by law, we may update these Terms by posting a new version with a new effective date; if a change materially affects your rights we will give notice, and continued use after the effective date is acceptance.

02Your accountCopied

Keep your information accurate and your login confidential; you are responsible for activity under your account. One account per person. We may suspend or close an account, or refuse any service, where we reasonably suspect fraud, abuse, unlawful use, or violation of these Terms. You may delete your account in Settings; deletion removes your personal data from our active systems, while records we must keep by law (transaction and tax) are kept without personal identifiers, and if you signed in with Apple we also revoke the associated Apple sign-in token. Deletion is permanent.

03Support, in-app messaging and ticketsCopied

We offer in-app messaging and support tickets so you can reach us and follow your requests. Use them for genuine support; do not send unlawful, threatening, harassing, or infringing content, spam, or another person’s private information. We may read, store, and use your messages and tickets to answer you, resolve issues, keep records, prevent abuse, and improve the services. Messaging is not monitored around the clock and is not for emergencies, and response times are not guaranteed. For your protection, do not send full card numbers, passwords, or ID numbers through messaging. We may limit or close messaging access for abuse.

04The $2 device checkCopied

A device check is a written report compiled from carrier and industry databases at the moment you run it. It is information only, not a physical inspection, and not a guarantee that a device works, will activate, is free of defects, or will stay in the reported status, because those databases are maintained by third parties and can change. The automatic refund: if we cannot deliver your report after you pay, your $2 returns to your original payment method automatically, with no need to ask; one report per payment. The device check is read-only; it does not unlock, unblock, repair, or alter any device or record, and to the maximum extent permitted by law we are not liable for third-party database errors or for decisions you make in reliance on a report. Our only obligation for an undelivered report is the automatic refund.

05Bill payments and top-upsCopied

When you buy airtime or account credit, we act only as a conduit that sends your payment to the carrier for the phone number you enter and confirm. You are responsible for entering the correct number, carrier, and amount, and no refund is owed for credit delivered to a wrong number you confirmed. Once the carrier accepts delivery, the transaction is final and cannot be reversed, transferred, exchanged, or redeemed for cash; if a top-up fails before the carrier accepts it, you are refunded in full, and that refund is our only obligation. The carrier controls how credit is applied, expires, or renews a plan. Every amount, fee, and tax is itemized before you pay. Noble Mobile makes no profit on bill payments and top-ups; you pay only what the carrier and the state charge, plus card processing at cost. Putting more money back in your pocket is part of being Noble.

06Repairs and technical servicesCopied

Diagnostics are free. By submitting a device you confirm you own it or are authorized to have it serviced, and you authorize us to open, test, repair, and alter it as needed; some changes are permanent, and we may use new, refurbished, or quality-tested aftermarket parts. Service by anyone other than the manufacturer may void a manufacturer’s warranty. You must back up your data before any service; repairs can erase or damage data, and to the maximum extent permitted by law we are not responsible for any loss of data, software, or settings. Board-level, micro-soldering, and liquid-damage work carry heightened risk that a device may be unrecoverable and data lost; you assume that risk, and such work carries no warranty beyond function at pickup. In-store repairs carry a 7-day limited warranty on the repaired part and its labor from pickup; mailed devices carry a 30-day warranty per the enclosed document. The warranty excludes liquid or board-level work beyond function at pickup, damage after pickup, devices later serviced by anyone else, and altered serial numbers. Parts we remove become ours unless you ask for them at drop-off. A device unclaimed 30 days after we notify you it is ready may be treated as abandoned and, where the law allows, recycled, sold, or disposed of to recover our costs.

07Mail-in and nationwide serviceCopied

For mailed devices: you pack safely and insure the shipment to us, and we are not responsible for loss or damage in transit before we receive and log it. Before shipping you must sign the device out of all accounts and disable any activation lock, including Apple Find My / iCloud and Google / Android Factory Reset Protection; we cannot service a locked device, and a locked device may be returned to you unserviced at your expense. Back up your data and remove the SIM, memory cards, cases, and accessories first. Repairs are approved by you before we charge, and payment is due before we return the device unless agreed otherwise. Mailed devices carry a 30-day warranty; you provide a correct address; risk of loss passes to you on our delivery to the carrier; undeliverable packages from a wrong address may incur reshipping charges; an unclaimed mailed device follows the abandoned-device policy above.

08Device and accessory salesCopied

Pre-owned devices are graded honestly and the grade (A, B, or C) is stated on the listing; what is described is what is sold. New devices are sold as received from the manufacturer or distributor. Shipped devices carry a 30-day warranty; in-store purchases carry the warranty on your receipt; accessories are covered against manufacturer defects only, with proof of purchase. A non-defective device may be returned within 7 days of purchase, in original condition and complete packaging, with proof of purchase, subject to a flat $33 restocking fee, disclosed here, at the point of sale, and on your receipt; the fee covers inspecting, resetting, repackaging, and re-grading a device that can no longer be sold as new. Final sale, no return: activated SIMs, software and digital items, opened or used accessories and consumables, clearance items, and anything marked final sale. Where your state limits or prohibits this fee or requires a different return period, your state’s law controls (see section 11). A restocking fee is never charged on a device that is defective or materially not as described; a defective device is handled under the applicable warranty and law, not under the change-of-mind return policy.

09Activation, SIM, unlocking and trade-inCopied

We charge no activation or SIM fees. Activation, porting, and eSIM are subject to the carrier’s approval and can take time, and porting is not guaranteed; to the maximum extent permitted by law we are not liable for carrier approvals, porting delays, or service interruptions. Unlocking is subject to carrier and manufacturer eligibility, may take time, and is not guaranteed; if an attempt fails for reasons outside our control, our only obligation is to refund any fee for that attempt. For trade-in or buyback, you confirm you own the device and agree to remove your data and disable any activation lock; any preliminary offer is an estimate and the final offer is set on physical inspection, which you may decline; we are not responsible for data left on a device you transfer to us.

10Orders, pricing and availabilityCopied

Prices, promotions, and availability may change and may contain errors. An order or displayed price is an invitation to purchase and is not a binding sale until we confirm and fulfill it. To the maximum extent permitted by law, we may correct errors, limit quantities, and refuse, cancel, or refund any order, including after it is placed, for reasons including suspected error, fraud, or unavailability.

11Nationwide shipment and your state’s rightsCopied

For merchandise we ship, we follow the FTC’s Mail, Internet, or Telephone Order Merchandise Rule: we ship within the time we state or, if none is stated, within 30 days of your completed order, and if we cannot, we notify you, offer a revised date, and let you cancel for a prompt refund. Consumer-protection laws differ by state; where your state requires a longer return period, a specific disclosure, or limits or prohibits a restocking fee in a way that conflicts with these Terms, your state’s law controls for you and we honor it. Our written warranties are provided consistent with the federal Magnuson-Moss Warranty Act and applicable state law. Nothing in these Terms waives any right you have under federal or state law that cannot be waived, including any applicable cooling-off cancellation right and your right to dispute a charge with your card issuer.

12Acceptable useCopied

Do not use the services for any unlawful or fraudulent purpose; submit a device you do not own or have the right to service, sell, or check; use any report or top-up to further a crime; attempt to access, disrupt, overload, scrape, reverse-engineer, or interfere with our systems; introduce malicious code; or abuse our staff. We may refuse service, remove content, and close accounts that violate this section, refunding only amounts paid for services not yet delivered.

13Our name and our workCopied

Noble Mobile, the Noble Mobile name and crown mark, and all content of this site and the app belong to Noble Mobile Inc. or its licensors. We grant you a limited, personal, non-transferable, revocable license to use the app and site to access the services. You may not copy, reproduce, distribute, modify, publicly display, or commercially exploit any content or mark without our written permission.

14Third-party services and no responsibilityCopied

The services rely on independent third parties, including carriers, suppliers, database providers, payment processors, shipping companies, manufacturers, and linked sites (our suppliers), who act on their own account. To the maximum extent permitted by law, Noble Mobile is not responsible or liable for any act, omission, error, outage, delay, delivery failure, price, policy, or data breach of any supplier, or for any product, network, database, or service provided by a supplier; your use of a supplier’s product may be governed by its own terms, and any dispute with a supplier is between you and that supplier.

15Disclaimer of warrantiesCopied

Except for the express limited warranties stated here or in a warranty document, and to the maximum extent permitted by law, the services, this site, the app, and all devices, parts, reports, and content are provided “as is” and “as available,” without warranty of any kind, whether express, implied, statutory, or otherwise, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and we do not warrant that the services will be uninterrupted, error-free, secure, or that any result will be achieved. Some states do not allow certain exclusions, so some may not apply to you; nothing here removes a right the law does not allow to be excluded.

16Limitation of liabilityCopied

To the maximum extent permitted by law, Noble Mobile and its owner, officers, employees, and agents are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or use, arising out of or related to the services or these Terms. To the maximum extent permitted by law, our total liability for any claim relating to a service will not exceed the amount you paid for that service, or, for a repaired or purchased device, the amount stated in the applicable warranty document. Some states do not allow these limits, so some may not apply to you.

17IndemnificationCopied

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Noble Mobile and its owner, officers, employees, and agents from any claims, damages, losses, liabilities, and costs, including reasonable attorneys’ fees, arising out of your use or misuse of the services, your breach of these Terms, your violation of any law or a third party’s rights, any device you submit that you did not own or were not authorized to handle, or any data you failed to back up or remove.

18Disputes, governing law and arbitrationCopied

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws rules, except where your state’s consumer-protection law requires that its own law apply to you. Before any formal claim, you agree to first contact us and try to resolve the dispute informally for 60 days after written notice. If it is not resolved informally, you and Noble Mobile agree to resolve it by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, governed by the Federal Arbitration Act, except that either party may bring an individual claim in small claims court; you and Noble Mobile waive the right to a jury trial and to participate in any class, collective, or representative action. If the arbitration provision is found unenforceable, disputes will be brought exclusively in the state or federal courts in Philadelphia County, Pennsylvania.

19Force majeureCopied

Noble Mobile is not liable for any failure or delay caused by events beyond our reasonable control, including acts of God, natural disaster, fire, power or network failure, carrier or supplier outage, labor disruption, civil unrest, or governmental action.

20GeneralCopied

If any provision is unenforceable, it is limited or severed and the rest remain in force. These Terms, with the Privacy Policy and any transaction and warranty documents, are the entire agreement between you and Noble Mobile. Our failure to enforce a provision is not a waiver. You may not assign your rights; we may assign ours. Disclaimers, liability limits, indemnification, and dispute resolution survive termination.

21ContactCopied

support@mynoblemobile.com, or (215) 595-2410 (Monday to Thursday 11 to 7, Friday 2 to 7), or Noble Mobile Inc., 3752 Germantown Avenue, Philadelphia, PA 19140.

Noble Mobile Inc. (“Noble Mobile,” “we,” “us,” or “our”) operates the Noble Mobile customer portal and mobile application (the “Service”) at account.mynoblemobile.com, where you can view your repairs, run device checks, and browse and buy pre-owned phones. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. By using the Service, you agree to this policy.

01Information we collectCopied

We collect only the information needed to run the Service and serve you well:

• Account information. When you sign in, we receive your name and email address to create and secure your account.
• Repair information. The device make and model, the issue, the status of your repair, and any quotes you request or we provide.
• Device-check information. The IMEI or serial number you enter when you run a device check, and the results returned for it.
• Purchase and shipping information. When you buy a phone, your name, shipping address, phone number, and the details of your order.
• Payment information. Payments are processed by a third-party payment processor. Your card details are entered directly with the processor, and we do not store your full card number on our systems.
• Technical information. Basic device, browser, and log data needed to operate, secure, and troubleshoot the Service.

02How we use your informationCopied

We use your information to:

• Provide and operate the Service — repairs, device checks, and phone sales.
• Process your payments and fulfill and ship your orders.
• Communicate with you about your repairs, checks, orders, and account.
• Protect the Service and our customers against fraud and abuse.
• Meet our legal, tax, and accounting obligations.

We do not sell your personal information, and we do not use it for third-party advertising.

03How we share your informationCopied

We share your information only with the service providers who help us run the Service, and only as much as is needed to do so. We do not sell or rent your personal information to anyone. The categories of providers we work with are:

• Sign-in providers — when you choose to sign in with a third-party sign-in service, it confirms your identity so we can create and secure your account.
• A payment processor — to process your payments securely. Your card details go directly to the processor; we do not store your full card number.
• Order-fulfillment and shipping partners — to prepare and ship phone orders to the address you provide.
• Hosting and infrastructure providers — to run and securely store the Service.

Each of these providers is bound by contract to protect your information, to use it only to provide services to us, and to give it the same or equal protection described in this policy. They may not use your information for their own purposes. We may also disclose information when required by law, or where necessary to protect the rights, property, or safety of Noble Mobile, our customers, or others.

04Payment processingCopied

All payments — including the device-check fee and phone purchases — are handled by a third-party payment processor. Your card information is entered directly with the processor and is not stored on our servers. The processor’s handling of your payment data is governed by its own privacy policy.

05How long we keep your informationCopied

We keep your information for as long as your account is active or as needed to provide the Service, resolve disputes, and meet our legal, tax, and accounting obligations. When information is no longer needed, we delete or anonymize it.

06Your rights and choicesCopied

You may access and update your account information at any time, request a copy of the personal information we hold about you, and delete your account and its data (see the next section). Depending on where you live, you may have additional rights under applicable law; contact us and we will honor them. Depending on the state you live in, you may have additional rights, and where your state’s law gives you stronger rights than this policy, those rights apply.

07Deleting your accountCopied

You can delete your account at any time from within the app, in your account settings. Deleting your account removes your personal information from our active systems, except for records we are legally required to keep (such as transaction records for tax purposes). If you signed in with Apple, we also revoke the associated Apple sign-in token as part of deletion.

08SecurityCopied

We use reasonable, industry-standard measures to protect your information, including encryption in transit and reputable service providers, and we limit access to your information to those who need it. No method of transmission or storage is ever completely secure, but we work continually to protect your information.

09Children’s privacyCopied

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have, we will delete it promptly.

10Cookies and similar technologiesCopied

We use only the cookies and local storage necessary to keep you signed in and to operate the Service. We do not use third-party advertising trackers.

11Changes to this policyCopied

We may update this policy from time to time. When we do, we will post the updated policy here with a new effective date and, where appropriate, notify you within the Service.

12California residentsCopied

We do not sell your personal information for money, and we do not share it for cross-context behavioral advertising. To the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the CCPA), applies to us, California residents have the right to know the personal information we collect and how we use and disclose it; to access and delete their personal information; to correct inaccurate personal information; to limit the use of sensitive personal information; and not to be discriminated against for exercising these rights. You, or an authorized agent, may exercise these rights by contacting us at support@mynoblemobile.com, and we will verify the request as required by law. Because we do not sell or share personal information as the CCPA defines those terms, we do not offer a separate Do Not Sell or Share My Personal Information opt-out, but you may contact us about your information at any time.

13Contact usCopied

If you have any questions about this policy or about your information, you can reach us at support@mynoblemobile.com, or by mail at Noble Mobile Inc., 3752 Germantown Avenue, Philadelphia, PA 19140.

Trademark noticesCopied

All third-party product names, brand names, logos, and trademarks shown on this site or in the My Noble Mobile app — including carrier marks such as AT&T, Boost Mobile, Cricket, H2O Wireless, Metro by T-Mobile, T-Mobile, Verizon, TracFone, Simple Mobile, Total Wireless, Lyca Mobile, Ultra Mobile, and Net10, and device marks such as Apple, iPhone, iPad, Samsung, and Galaxy — are the property of their respective owners. They are used only to identify the genuine products and services Noble Mobile sells, repairs, or processes payments for. Use of these names and logos does not imply any affiliation with, sponsorship by, or endorsement from their owners, except where a specific authorized-retailer relationship exists and is stated. Apple and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. Noble Mobile Inc. is an independent business; repairs we perform are independent repairs. Where device photographs appear for pre-owned products, they are manufacturer or supplier product images used to identify the model — the item you receive is the graded pre-owned device described in its listing.